Doctrix Medical

Welcome to the website of Doctrix Medical Laboratory FZCO (“Doctrix”, “we”, “us” or “our”).

These Terms & Conditions govern your use of the Doctrix website and your interaction with information and services made available through the website.

By accessing or using this website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

1. About Doctrix

Doctrix Medical Laboratory FZCO is a medical laboratory providing diagnostic laboratory services and health testing services.

Our services include, among others, haematology, biochemistry, immunology/immunoassays, clinical pathology and health screening profiles and packages.

Information about our services is provided for general information and service-related purposes.

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any unlawful or fraudulent purpose;
Provide false, misleading or inaccurate information;
Attempt to gain unauthorised access to the website or its systems;
Interfere with the operation or security of the website;
Introduce malicious software or harmful code;
Copy, reproduce or commercially exploit website content without written permission from Doctrix.

Doctrix reserves the right to restrict or suspend access to the website where reasonably necessary for security, operational or legal reasons.

3. Information About Laboratory Services

The information presented on this website is intended to provide general information about the laboratory’s services and available testing.

Test availability, test requirements, package contents, prices and other service details may change from time to time.

Certain tests may require specific preparation, eligibility requirements, clinical information, specimen requirements or other conditions.

Doctrix may decline or defer a test where the required conditions for safe or valid testing have not been met.

4. Medical Information and Results

Information available on this website does not constitute medical advice, diagnosis or treatment.

Laboratory test results should be interpreted by an appropriately qualified healthcare professional together with the patient’s clinical history, symptoms, examination and other relevant investigations.

A laboratory result by itself should not be considered a definitive diagnosis.

Patients should consult their treating physician or an appropriately qualified healthcare professional regarding the interpretation of their results and any medical decisions.

5. Sample Collection and Specimens

Patients are responsible for following any preparation or collection instructions provided by Doctrix or the relevant healthcare professional.

Doctrix may request a new specimen where a specimen is unsuitable for testing, insufficient, compromised, incorrectly collected, improperly labelled or otherwise unsuitable for reliable analysis.

Where recollection is required, the applicable circumstances and any associated charges will be communicated to the patient where applicable.

6. Test Results

Doctrix takes reasonable measures to ensure the accuracy, integrity and confidentiality of laboratory testing and reporting.

However, laboratory testing may be affected by specimen quality, biological variation, collection conditions, timing, testing methodology and other factors.

Where a result requires clarification, patients may contact Doctrix using the contact details provided on this website.

7. Prices and Payments

Unless expressly stated otherwise, prices displayed or communicated by Doctrix may be subject to change.

The applicable price shall be the price communicated or confirmed by Doctrix at the time of booking, service confirmation or payment, as applicable.

Any applicable taxes, fees or additional charges will be communicated where relevant.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, design elements, documents and other materials, is owned by or licensed to Doctrix unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit or commercially exploit website content without prior written permission from Doctrix.

9. Privacy and Confidentiality

Doctrix takes the privacy and confidentiality of personal and health information seriously.

Personal data and health information are handled in accordance with applicable UAE laws and regulations and applicable healthcare privacy and confidentiality requirements.

Please refer to our Privacy Policy for information regarding the collection, use, disclosure, protection and retention of personal and health information.

10. Third-Party Websites and Services

The website may contain links to third-party websites or services.

Doctrix does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Users should review the relevant third party’s terms and privacy policy before using those services.

11. Website Availability

Doctrix will make reasonable efforts to maintain the availability and security of the website.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical issues.

The website may occasionally be unavailable due to maintenance, upgrades, technical failures, security measures or circumstances beyond Doctrix’s reasonable control.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Doctrix shall not be responsible for losses arising solely from:

Reliance on general information published on the website;
Temporary website unavailability;
Technical interruptions beyond Doctrix’s reasonable control;
Information supplied incorrectly by a user;
Unauthorised access resulting from circumstances outside reasonable security controls; or
Decisions made by a user without obtaining appropriate professional medical advice.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable UAE law.

13. Changes to These Terms

Doctrix may update these Terms & Conditions from time to time.

The updated version will be published on this website with the revised “Last Updated” date.

Your continued use of the website following publication of changes constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute shall be subject to the jurisdiction of the competent courts of Dubai, unless otherwise required by applicable law.